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Returns & Exchange

Totally get it. Sometimes things just don't work out. Below you will find information on how to return or exchange an item that you're not in love with, and what may be excluded. Please read fully.

You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, and in its original packaging. 

RETURNS + EXCHANGES

Eligible within 30 days after your package is delivered.

Jewelry must be unworn, clean, and returned in the same pouch or jewelry box it arrived in.

The customer is responsible for return shipping costs unless the item is the wrong size, or defective in some way that is PWJ fault. If exchanging, the customer is responsible for shipping costs both ways.

Return/Exchange exclusions apply as listed below.

EXCLUSIONS: non-returnable /  non-exchangeable items

Any custom pieces. They were handmade special for you and only you, therefore they cannot be returned,

Unfortunately, there are no returns on Final Sale items or gift cards.

REQUEST A RETURN OR EXCHANGE (within 14 days of the order being delivered)

  1. To start a return/exchange, send an email to Rina@purewhimsyjewelry.com with the RETURN REQUEST in the subject line. Include your order number.
    You will be provided with instructions on how and where to return your package.
    You will be provided with a Return/Exchange form to be filled out to be included in your return package. Items returned without the Return/Exchange form will be delayed. Please be sure to include this form so we can identify your package and original order.
  2. Once approved, please package your jewelry securely. Please be sure to use a padded envelope! If you use a regular envelope there is a good chance the item will get damaged in transit and then I won’t be able to refund your money, which will make us both sad. Ship via a reputable shipping company and retain the tracking number for your records. 
  3. Once your package is received and approved:
    Return:
    you will be refunded in your original payment method. Please allow several days for your return to reflect on your credit card or bank statement.
    Exchange:
    for inventory purposes, our website does not allow for an exchange for a different product so a return must be issued and a new purchase must be made. We will honor any discount codes used on your exchange so you don't miss out on any sales. Size / Length exchanges are simple and easy (no return/re-purchase is necessary). 

DAMAGES + ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. Include your order number and a photo of any damage so we can evaluate the issue and make it right. Email the photo and explanation to rina@purewhimsyjewelry.com.

REACH US WITH QUESTIONS + CONCERNS

You can always contact us for any return questions at
rina@purewhimsyjewelry.com